IN-HOUSE COMPLAINTS
PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will
help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as
possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may
be able to refer your complaint to Property Redress Scheme to consider without
our final viewpoint on the matter).
Property Redress Schem e
Prem iere House
1 st Floor
Elstree W ay
Boreham wood
W D6 1JH
03333 219 418
Info@ theprs.co.uk
Please note the following: You will need to submit your complaint to Property Redress Scheme within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
Please note the following: You will need to submit your complaint to Property Redress Scheme within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
